Whiteboard Friday – Making Clients Happy

Jan 14, 2010 by

Posted by great scott!

This week Will Critchlow is back to help Rand talk about best practices for keeping your clients (and yourself) happy during consulting contracts.  It’s important to start early (setting expectations, contracting, agreeing on KPIs), maintain good communication, and follow through on deliverables. Happy clients mean more business, improved reputation, higher demand and more success for you.  Check out this Whiteboard Friday to get some ideas about where you might be able to improve your process and leave your clients so happy they’ll sing your praises to everyone they know.

PS – As mentioned in the video here are links to some of Sarah’s great posts pertaining to SEO contracts:

• Does Your SEO Consulting Contract Have a Clause Limiting Your Liability?
• Manage Risk By Including an Indemnification Clause in Your SEO Consulting Contracts
• Why You Should Give Yourself the "Opportunity to Cure" in Your SEO Consulting Contracts
• Manage Client Expectations And Reduce Your Risk By Including A Warranty Disclaimer In Your Client Contracts

Do you like this post? Yes No