Finding The Best Phone Support Solution

Posted by Jon Waraas

February 4, 2010

Ok so I have been working on this for the last week and I still have not found a good customer phone support solution, so maybe someone that reads this blog can help me.

My problem: I have 3 totally different business that we need to answer customer support phone calls for. Right now they are all using the same phone number which is Skype. I need to a way so that all 3 numbers go to just 1 phone (preferably a cell phone). I need to be able to see who is calling the phone and what number they are calling so we can answer them appropriately.

Solutions I have Found:

Below are some solutions I have found.

Normal Lan Line With Multiple Lines: This is a possibility, the only problem is that it would cost like 50-70$ per month because of the different lines and from long distance callers, I get a lot of callers from India, Japan, etc.

SecondVoice.com: This company makes it so you can have 2 numbers on the same phone, I am not sure if they allow 3 phone numbers. That is the only problem with these guys.

3 Different Phones: This is a possibility, but it would be a pain in the ass.

Those are the only good solutions I have found so far. I looked into using Twilio but with that solution I would need to do a bunch of coding… which I don’t have time for